by: John Caddell Let me point out two problems: 1) Customer service is quite a difficult job and even the best reps are prone to burn out in time–it has turned into a low-pay, high-turnover McJob instead of the vital, even exalted position it should be. 2) Most managers & leaders are disconnected from their customers, with the result that their decisions often ignore or even defy customers’ wishes.
Original post:
Customer Service Is Such an Important Job, Perhaps We Should Spread It around
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